Refund policy

JANUARY 1, 2023

*WE DO APOLOGIZE, BUT BECAUSE OF COVID-19, CUSTOMERS WHO PURCHASE ITEMS-WEAR THEM TO AN EVENT AND ATTEMPT TO GET A REFUND AND VARIOUS OTHER ABUSES OF THE RETURN SYSTEM, WE ARE NO LONGER ABLE TO ACCEPT RETURNS OR ISSUE REFUNDS.

IF THIS PRESENTS A PROBLEM, PLEASE DO NOT PLACE AN ORDER WITH US.

ITEMS ARE DESCRIBED IN GREAT DETAIL WITH MULITIPLE PHOTOS FROM VARIOUS ANGLES AND MEASUREMENT INFO IS GIVEN. PLEASE FEEL FREE TO ASK QUESTIONS BEFORE PURCHASE IF YOU ARE UNSURE ABOUT AN ITEM.

IF YOU DO HAPPEN TO HAVE A CONCERN REGARDING YOUR ORDER, PLEASE CONTACT US IMMEDIATELY TO LET US KNOW SO THAT WE CAN DISCUSS OPTIONS. 

IF INSURANCE IS NOT PURCHASED, WE CANNOT BE HELD RESPONSIBLE FOR MISSING PACKAGES.

WE ARE A SMALL, INDEPENDENTLY RUN COMPANY, NOT A HUGE CORPORATION LIKE AMAZON.COM AND WE CAN NO LONGER AFFORD TO ABSORB THESE COSTS.

THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING IN THIS MATTER.

 

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JANUARY 1, 2020

★IMPORTANT: ROSARY NECKLACES AND ROSARY ITEMS ARE NOT ELIGIBLE FOR RETURN, REFUND OR EXCHANGE.

★These are CUSTOM MADE/MADE TO ORDER items that take several hours and sometimes days to complete, pins and components are cut and cannot be re-used. If you have a problem with your order, please let me know and I will be happy to work with you on it.

★In order to be eligible for a refund or exchange, you must contact the shop within '3' days after receiving your item to verify eligibility. Items that are eligible must be returned within 7 days of initial receipt. 

★ALL ITEMS RETURNED ARE SUBJECT TO A 25% RESTOCKING FEE. This covers the credit card fees that are incurred (they do not reimburse the seller) along with polishing, re-cataloging and returning to inventory.

★Refunds and exchanges are null and void 30 days from purchase date.

★ALL ITEMS RETURNED FOR REFUND 'MUST' HAVE A RETURN AUTHORIZATION NUMBER ON OUTSIDE OF RETURN PACKAGE. ITEMS SHIPPED BACK WITHOUT THIS RA# WILL BE MARKED REFUSED AND NO REFUND WILL BE ISSUED. PLEASE CONTACT ME FIRST TO DISCUSS YOUR ITEM AND FOR AN RA#.

★I offer refund minus initial shipping after the item is returned as per instructions.

★Any fees incurred regarding a 'rush' order are non-refundable. 

★The item must be returned in its 'original condition' and in all its original packaging, so that it can be resold.

★The cost of any inserts missing (e.g., we cannot resell/reuse a velvet clam shell box without it's outer white cardboard box). Any portion of the original shipment that is missing or damaged will be deducted. Everything must be returned 'exactly' as it was received.

★Even exchanges are always welcome! If you are interested in something else in the store that costs more, simply let us know and we will set up a custom listing for the difference in price. 

 

 

♦1. ANY HANDMADE ROSARY ITEM/ANY 14K HANDMADE ROSARY ITEMS. I will be happy to work with you on your purchase so that you are pleased with it, but because of the expense of components and parts that must be cut and cannot be re-used or returned to supplier, I cannot issue a refund on any rosary items that I personally create.

♦2. Custom orders. This includes all 14k items that are special order/must be cast by goldsmith. Pendants, medals, etc.,

♦3. All Vintage items are non-returnable. Please carefully read description, study photos and ask any questions you may have before purchasing.

♦4. Customization of any existing item in my shop that is not standard sizing (e.g., something is listed as coming in 16", you prefer 14.5", the item has now been customized to fit you personally and rarely does someone else want a 14.5" necklace). Please be 100% certain of the length you want before requesting a non-standard size.

♦5. Earrings cannot be accepted as a return for obvious health reasons.

♦6. Refunds and exchanges cannot be issued on any item claimed broken and lost completely or any item that has been obviously mishandled, abused and/or damaged.

I personally double check each item before it is sent out to be certain it is securely made. If you have a mishap and/or need something fixed, by all means please contact me regarding repairs and cost for replacing damaged or lost charms, etc.,

♦7. Any item that has been discounted is ineligible for a return/refund. Discounted items are 'all sales final'.